BHA Member: Memories of China

News: September 2011

Birmingham and Manchester businesses urged to prepare now to maximise share of Olympic revenue

September 28, 2011

Free taster session of customer service training programme awarded London 2012 Inspire Mark open to all businesses in the North West and West Midlands With a recent survey revealing that 71 percent of those in the North West and 75 percent of those in the West Midlands think Britain needs to improve its customer service ahead of the Olympics[1], the People 1st Training Company is offering businesses in both regions the opportunity …

Birmingham and Manchester businesses urged to prepare now to maximise share of Olympic revenue

Three Tiers Of Personality

September 28, 2011

Best Western Announces Major Brand Enhancement London, 22nd September /PRNewswire/ — Great Britain’s largest group of independent hotels, Best Western, has today announced a change to the structure of its 276 hotels. Today Richard Lewis, newly appointed CEO of Best Western, launched three hotel tiers; Best Western, Best Western Plus and Best Western Premier, in a move that sees the company embark upon a nationwide brand enhancement strategy. The move aims to …

Three Tiers Of Personality