Competitiveness Case Study: Alternative Networks
March 29, 2012
Firmdale Hotels: productivity Award-winning Firmdale Hotels is one of the most innovative and respected boutique hotel operators in the UK. Its six London hotels, as well as Crosby Street in New York, showcase Firmdale Hotels uncompromising approach to quality, commitment to excellence and putting customers first. The challenge As with many other companies in the hospitality sector, Firmdale Hotels wanted to avoid dependency on their legacy TDM telephony equipment. The limited functionality …
