The guest experience in hospitality is mixed!
April 26, 2012
Part 1 of the New Research Report released by Customer Service Benchmarking Ltd reveals the true state of customer experiences in the hospitality industry: The Hospitality Sector Benchmark is 75.42% – 14.58% below the 90% target level. 13% of businesses act as sector assassins – creating “hospitality detractors” 30% of businesses could transform their business with focus. A shift of less than 10% in current performance levels is all that is required. …
