News: April 2012

Part 1 of the New Research Report released by Customer Service Benchmarking Ltd reveals the true state of customer experiences in the hospitality industry: The Hospitality Sector Benchmark is 75.42% – 14.58% below the 90% target level. 13% of businesses act as sector assassins – creating “hospitality detractors” 30% of businesses could transform their business with focus. A shift of less than 10% in current performance levels is all that is required. …

BHA calls for attention to guidlines on Olympics & Security – priority actions required from the Hospitality Industry include: If you have not yet implemented your security plans for the Olympics – Use the toolkit provided below Contact the BHA with details of your appointed security reps for Olympic period. BE ALERT: BHA appointed ‘Olympic Security Alert Team’ for hospitality. Contact us for more information bha@bha.org.uk The British Hospitality Association is working …