BHA Blog


Hospitality trends 2017: technology, customer experience & education

By Glion Institute of Higher Education With all the new technology transforming the hospitality and tourism industry, Glion Institute of Higher Education is training students to choose which tools they will use to improve the customer experience and use them wisely. The key is to find a balance where technology offers an enhanced experience, without… Read more »

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The Restaurant Association celebrates 50th Birthday

Leading hospitality industry figures will celebrate the 50th anniversary of The Restaurant Association with a special dinner on Tuesday 27th June 2017 at The Dorchester, Park Lane. The theme of the RA’s 50th Birthday Dinner, Then and Now, is a celebration of the last half century of the hospitality industry while raising funds for Action… Read more »


Helpline Advice 5 – Accident Investigation

By BHA Partner, Shield Safety Group Even with rigorous Health & Safety precautions in place, accidents can happen in the workplace. Whether your customers or employees are involved, it is vital that the incident is followed up by an investigation. Did you know? According to the HSE , Health and Safety investigations form an essential… Read more »


John Barnes on the future of Local Authority food controls

In a recent blog, Shield Safety Group’s Strategic Advisor and former Head of Local Delivery at the Food Standards Agency (FSA) shared his views and predictions on the future of Local Authority food controls. Do you foresee any radical changes to Local Authority food controls?  In terms of legislation, not really. Even Brexit inspired changes… Read more »

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Early Bird Tickets Now Available for 30th Annual National Restaurateurs’ Dinner on 4th April 2017

Top industry names, businesses and professionals are poised to gather for the 30th annual National Restaurateurs’ Dinner which will be held on 4th April 2017 at The Dorchester, with Early Bird Tickets now on sale. The prestigious event offers the chance to win fantastic prizes and bid on spectacular auction lots while raising important funds… Read more »


Unwrapping Trends in Holiday Tipping

‘Tis the season for Tipping Year after year, we are reminded that the holidays are the season of giving. It is a time to reflect on our good fortunes, share with others, and promote the season of giving with both tangible and intangible gifts. This time of year, however, it is difficult to ignore the… Read more »

Edwardian Hotels London wins Gold Award for Best Multi-Channel Customer Service

Edwardian Hotels Wins Gold

Congratulations are in order for Edwardian Hotels London, who won Gold Award for Best Multi-Channel Customer Service And the winner is… Edwardian Hotels London! BHA member Edwardian Hotels London have won the Gold Award for Best Multi-Channel Customer Service at the European Contact Centre & Customer Service Awards 2016 (ECCCSA 2016), which took place 21 November,… Read more »

Consumers and businesses  risk missing out.

Consumers & Businesses need to know the law on terms and conditions

New research reveals many firms do not know the law on terms and conditions The Competition and Markets Authority (CMA)’s research reveals that 54% of UK businesses surveyed don’t fully understand the rules on unfair terms, which directly impacts how they treat their customers. The research shows that some businesses think a signed contract is… Read more »


The May Fair Hotel Christmas Window Brings All Of Mayfair Together

Local Mayfair Businesses Unveil Magical Christmas Window Display Late night shopping hours loom, the city’s Christmas lights are in place and already there’s a sense of hushed anticipation as Christmas approaches London. Nowhere is this more present than Mayfair, London’s bustling heart of of the capital, which comes alive every Christmas. And 2016 is set… Read more »