A member of Rockliffe Hall’s Orangery restaurant team has undertaken a period of intensive training with a top London restaurant and well-known TV personality.
Owen Gooding, manager of The Orangery at Rockliffe Hall, is responsible for managing the resorts main restaurant as well as conferences, afternoon teas, drinks and private dining in the resort’s prestigious 18th Century Old Hall, home to not only The Orangery but various lounges and a cocktail bar.
As part of Owen’s on-going training and development at Rockliffe Hall, managers arranged for him to spend a week training at the prestigious Galvin at Windows restaurant, on London’s Park Lane, with its general manager, Fred Sirieix, famous for being service maestro of BBC2's 'Michel Roux’s Service' series, and Andrew Sicklin, a highly respected restaurant manager.
Galvin is considered one of the UK’s best restaurants, with a Michelin star to its name, and constantly comes out top for its service, staff and food. The restaurant is headed by Chris Galvin and is famous for its position on the 28th floor of the Hilton Park Lane Hotel with views across the city.
During his week at Galvin, Owen spent time with various members of staff working himself as a bar and restaurant host, food runner and waiter.
Owen joined Rockliffe Hall as Brasserie manager in 2012 and last year won the North East Hotels Association ‘Service Excellence’ gold award. Before joining the resort, Owen- from Durham- worked as a restaurant manager for the De Vere Group and Marks and Spencer.
Speaking about his time at Galvin, Owen said: “It was such a fantastic experience working at Galvin and I’ve brought back with me some new ideas for The Orangery. It gave me a great insight into how to manage an incredibly busy service and how to make operations more efficient to benefit our guests. I’m now really looking forward to taking The Orangery onwards and upwards.”
Managers at Rockliffe Hall constantly invest in training and development for its team of over 300 staff and, as The Orangery becomes increasingly popular, felt the time was right for Owen to work at one of London’s best restaurants to gain an insight into operations there.
MD of Rockliffe Hall, Nick Holmes, said: “At Rockliffe Hall we feel it’s important to create unrivalled experiences and that’s something that we’re only able to do if we have highly-skilled staff. Ongoing career development is vital so that our team gets to know what’s happening in their sector and how it is evolving. The Orangery has undergone some recent changes and has become the hub of the resort with bookings higher than they have ever been. Owen has brought back with him some great, new ideas which will further enhance our offering.”
Fred Sirieix, general manager of Galvin, added: "Owen came to us at Galvin at Windows for a week to learn about ‘the art of service’. He’s a great guy and a proud professional and I really do wish him all the best in his career."