The Big Hospitality Conversation Toolkit

Welcome to the Big Hospitality Conversation Toolkit. The information below has been provided by Department for Work and Pensions, National Apprenticeship Service, People 1st, and Springboard with the aim to encourage and promote apprenticeships, work experience and job opportunities for businesses and people aged 16 – 25.

Department for Work & Pensions

Employers

National Apprenticeship Service

Employers

What are Apprenticeships?

Apprenticeships logo

An apprenticeship is a way for young people and adult learners to earn while they learn in a real job, gaining a real qualification and a real future. Hiring apprentices helps businesses to grow their own talent by developing a motivated, skilled and qualified workforce. Quality is key to apprenticeships – providing high quality training that benefits both apprentices and employers. There has never been a better time to employ an apprentice. Enquire online now or call 08000 150 600.

Why employ an apprentice

Apprenticeships are good for businesses and help them grow by:

  • Reducing training and recruitment costs
  • Increasing productivity and your bottom line
  • Developing a skilled, motivated and qualified workforce
  • Improving customer service results
  • Providing financial return on investment

More than 100,000 employers, in over 160,000 workplaces, currently use apprenticeships to attract new talent, re-skill existing staff and tackle skill shortages. Apprenticeships are available to businesses of all sizes and from all sectors in England. Employment is a fundamental part of an apprenticeship. An apprentice must be employed in a job role with a productive purpose.

Improve your bottom line - apprenticeships deliver real returns to your bottom line, helping to improve productivity and competitiveness. Training apprentices can also be more cost effective than hiring skilled staff, leading to lower overall training and recruitment costs.

Fill your skills gaps - apprenticeships deliver skills designed around your business needs providing the skilled workers you need for the future. They also help employers develop the specialist skills needed to keep pace with the latest technology and working practices in the sector.

Motivate your workforce - apprentices tend to be eager, motivated, flexible and loyal to the company that invested in them. Remember, an apprentice is with you because they want to be – they have made an active choice to learn on the job and a commitment to a specific career.

Levels and types of apprenticeships

Levels of apprenticeship

An apprenticeship has an equivalent education level and can be:

  • Intermediate - equivalent to 5 GCSE passes
  • Advanced - equivalent to 2 A level passes
  • Higher - can lead to NVQ Level 4 and above, or a foundation degree

Types of apprenticeships available

There are hundreds of types of apprenticeships available, from accountancy to veterinary nursing, there are apprenticeships covering more skills and industries that you would imagine. Apprenticeships are available at Intermediate, Advanced and Higher (degree) level, covering more than 170 industries and 1,500 job roles, from advertising to youth work via environmental engineering and nuclear decommissioning.  Over 100,000 employers are employing or have employed quality apprentices in more than 200,000 locations.  

For small and medium sized employers (under 250 employees), our specialist small business support team provides a responsive and customer focused web and telephone service which offers a high quality, tailored experience to each employer. Begin your journey here 

For larger employers (250+ employees), our employer account managers offer dedicated and personalised support, to meet the specific training and recruitment needs of each employer. They offer impartial advice on whole workforce development strategies which can include a direct grant arrangement. Begin your journey here

Advertise your vacancies online free of charge

Find an Apprenticeship is the official job site for apprenticeships in England and is managed by the National Apprenticeship Service. The system enables quality vacancies from employers like you to be viewed and applied for nationally by thousands of candidates that register onto the system, making it easy for you to attract and recruit talented apprentices. If you wish to view/track vacancies and/or use the web services you will need to complete the access request form.

Ready to become an Apprenticeship employer?

If you are ready to become an apprenticeship employer or are interested in finding out more about employing apprentices, or offering Traineeships, then please complete this form. Hiring apprentices helps businesses to grow their own talent by developing a motivated, skilled and qualified workforce.

A traineeship is an education and training programme with work experience that unlocks the great potential of young people and prepares them for their future careers by helping them to become ‘work ready’.

The flexibility of traineeships offers employers the opportunity to help build a pool of high quality future recruits for your sector.

To find out more about offering traineeships and the benefits they can bring to a business, contact the National Apprenticeship Service

What employers say

Want to know what current and past apprentices have to say about their apprenticeship experience?

Apprenticemakers - Join Apprenticemakers to connect with fellow apprentice employers at all stages of the apprenticeship journey. Apprenticemakers has some great case studies and resources focused on the interests of small and medium sized businesses. Get involved to share experiences, ask questions and be inspired.

Apprenticeship grant for employers (AGE) of 16 to 24 year olds

Employers that:

  • have up to 50 employees
  • haven’t started an apprentice in the past 12 months
  • want to take on an apprentice (or apprentices) aged 16 to 24

may be able to get a Grant of £1,500 per apprentice. The Grant has been developed to support business growth by offering young people employment through apprenticeships. Employers can claim a maximum of 5 grants, so up to £7,500 in total.

Please note: For some areas (currently Greater Manchester and Sheffield City Region) the grant is managed locally and the eligibility is different from the criteria above.

For more information, please refer to the AGE Grant Employer Fact Sheet. Alternatively you can also call us on 08000 150 600

People 1st

Employers

Young People

Recruitment – Find your next superstar

Promote your opportunities to thousands of eager career seekers via the Hospitality Guild portal. Get your organisation listed in the employer guide, post your vacancies and search the talent database to find motivated and passionate individuals.

Tools & resources – Advance your business

Access expert advice on apprenticeships, find the industry’s best training courses and providers, plus for SMEs, discover tools to help support and develop your business.

Advice & guidance - Get a career advantage

The industry careers portal, www.hospitalityguild.co.uk, has an array of career tools to help you discover more about developing a career in hospitality and tourism. The career map showcases the opportunities available, the personality test matches you with best suited job roles and the CV master class helps you develop your CV, cover letter and prepare for interviews.

Jobs - Be hired by the best employers

If you’re looking to develop your career, access the Hospitality Guild to view the industry employers, search for job vacancies, find out about the professional bodies and join talent search – an online database that employers can search.

Springboard

Employers

Young People

How do I recruit more young people

Springboard’s pipeline of support helps young people make the transition into employment and we are with you every step of the way.

  • Raise your business profile in the labor market by training your employees as Ambassadors and getting them to speak directly to schools, colleges and universities about the industry and you as an employer – your ambassadors act as your talent scouts.
  • Support you with a structured work experience programme and drive young people to apply for opportunities within your business.
  • Promote you on our careers website CareerScope. This drives candidate to apply for vacancies/Apprenticeships
  • Engage you with programmes to identify talent in the labor market – a try before you buy approach.
  • Ongoing mentoring support from Springboard for young people once employed to support you and the young person you employ.

Work experience programme

Through our quality work experience programme, INSPIRE, we work with employers to place these young people into meaningful placements and develop the next generation of talent for the industry.

  • INSPIRE incorporates definitive step by step guide for anyone wishing to provide first class work experience in Hotels, Private Member Clubs, FSM or Restaurants.
  • INSPIRE is designed to ensure planning and delivery of first class work experiences – whether a short taster, a two week placement from school, an extended experience from college, or a year-long degree student placement.
  • Access our INSPIRE support tools http://industry.springboard.uk.net/getting-involved/inspire/tools
  • We work with you and support you at every step
  • We can help you find young people from education or jobseekers to apply for a work experience with you
  • Springboard will audit your work experience programme and once passed issue you with the Quality Assurance Kitemake.  This Kitemark shows that you are an accredited provider of quality work experience which helps you attract a better candidate and in turn helps you to identify talent.

How Do I do Work Experience

By Promoting better quality and more work experience at every level gives young people the best chance to succeed by making an informed career chose.

Through our quality work experience programme, INSPIRE, we work with employers to place these young people into meaningful placements and develop the next generation of talent for the industry.

  • INSPIRE incorporates definitive step by step guide for anyone wishing to provide first class work experience in Hotels, Private Member Clubs, FSM or Restaurants.
  • INSPIRE is designed to ensure planning and delivery of first class work experiences – whether a short taster, a two week placement from school, an extended experience from college, or a year-long degree student placement.
  • Access our INSPIRE support tools http://industry.springboard.uk.net/getting-involved/inspire/tools
  • We work with you and support you at every step
  • We can help you find young people from education or jobseekers to apply for a work experience with you
  • Springboard will audit your work experience programme and once passed issue you with the Quality Assurance Kitemake.  This Kitemark shows that you are an accredited provider of quality work experience which helps you attract a better candidate and in turn helps you to identify talent.

Case study: Caroline O’Brien (Accor Novotel Liverpool)

Caroline attended the Big Hospitality Conversation at the Hilton Liverpool.  Before going to the event, Caroline was struggling to find suitable employment and after being inspired by the Big Hospitality Conversation and sitting next to Matt the General Manager at Novotel Liverpool, Caroline was invited in for an interview.

Caroline was successful, started in reception and was quickly promoted to Shift Leader and was made employee of the month in May 2014.  Caroline has again been promoted as is now Front Office Manager at the hotel.

Caroline has fallen in love with hospitality, it was attending the Big Hospitality Conversation that inspired her.

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