Not feeling social…but at what cost?
April 11, 2012
Blog by Natalie Martin, Founder of Kitch Media I recently had an interesting customer service experience with a leading supermarket brand and decided to do a little experiment with it. It went a little something like this… After a quick shop around for some food for the weekend it was evident by the 20 deep queue for the self-checkout basket lane that it wasn’t going to be as speedy to pay and …
