BHA Member: Memories of China

NEWS

Guests buy & book based on reputation: are you monitoring?

October 29, 2012

BHA and TrustYou partner to give members simple, effective online reputation management solutions. Sign up now for 25% off the regular rate or join us at WTM at booth TT170 to learn more! Online reputation management leader, TrustYou, is pleased to offer BHA members a 25% discount on its online reputation monitoring tools plus free survey and marketing solutions. Whether you are a large brand or a single property, TrustYou makes online …

Guests buy & book based on reputation: are you monitoring?

The guest experience in hospitality is mixed!

April 26, 2012

Part 1 of the New Research Report released by Customer Service Benchmarking Ltd reveals the true state of customer experiences in the hospitality industry: The Hospitality Sector Benchmark is 75.42% – 14.58% below the 90% target level. 13% of businesses act as sector assassins – creating “hospitality detractors” 30% of businesses could transform their business with focus. A shift of less than 10% in current performance levels is all that is required. …

The guest experience in hospitality is mixed!