Your Customer Driven Innovation Day

*All BHA members qualify for discount tickets (saving £200)

Customer engagement matters more than ever.

The world of travel says its time to get serious about customer engagement. Superbly successful leaders deliver keynotes packed with statistics and insights to strengthen your strategic decisions:

2 Days | 23 Killer talks | 5 Cross Vertical Case Studies | 1-2-1 Meetings | 5 Round tables | 150+ Senior Decision Makers

  • Capitalize on mobile for direct bookings & in-destination content, Adrian Hands, Ecommerce EMEA, TripAdvisor
  • Personalizing guest experiences, Barry Goldstein, Chief Digital & Distribution Officer, Wyndham Hotels
  • Unprecedented CX to drive revenues, Andrea Boni, VP Innovation & Business Development, Brussels Airlines
  • Innovative technical & organizational transformation, Graham Cook, Head of Digital Operations, Thomas Cook
  • Open innovation management philosophy, Scott Crawford, Senior Director, eCommerce, Expedia

Event Director | | 020 88193 122

Register to reclaim direct profitable relationships with customer.

We're all about 1-2-1 meetings to give you scalable ideas and technology to implement tomorrow.


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