Free Telephone Legal advice, provided by the BHA to all members

Law Express is one of the UK’s leading providers of telephone legal advice, on-line legal information and legal support services.  The company was founded in 1996 to provide high quality, impartial and professional telephone legal advice to many of the most forward thinking UK-based organisations including the Institute of Directors, the Institute of Healthcare Management, the Institute of Marketing, Chartered Management Institute, the Chartered institute of Personnel and Development, the Royal Bank of Scotland and the John Lewis Partnership.

Law Express offers invaluable support to all BHA members.  We provide telephone legal advice and online legal information to the membership. Our specialist in-house team of non-practising solicitors who have at least five years’ post qualification experience give practical advice on legal business issues such as employment, contract and company, marketing, health and safety and tax advice.  For the members of the BHA also offer advice on personal legal issues including family, property, wills and probate, personal injury, motoring, property.

Accessing the service

Please call 08700 434 071

Our hours of operation are from 8:00 am to 8:00 pm Monday to Friday and 9:00 am to 12:00 noon on weekends.  During these hours, our in-house UK-based call-handlers will ask for your BHA membership number; to verify your access to the service and to ascertain the area of law that you require help with.

The call is then allocated to an advisor who specialises within that particular area of law and the call is returned within the hour.  If a caller requests to speak to an advisor straight away, we will do our best to accommodate them.  Calls may be recorded for training and compliance purposes and this information is retained on our system indefinitely.  This preserves the user’s confidentiality, while at the same time allowing us to monitor the accuracy of the advice provided and establish training requirements

On-Line Legal Information services

Law Express has developed two new Multimedia applications:

• LX Personal http://lxp.lawexpress.co.uk/index.aspx?token=057-750
• LX Business http://lxb.lawexpress.co.uk/index.aspx?token=657-756

These unique on-line services offer visitors:

• Regularly updated legal information on a range of topics
• Downloadable document templates
• A glossary of useful legal terms.

UK wide ‘Find a Lawyer’ service

For clients that require follow-up action from a practising solicitor they can be immediately connected to a law firm suited to their needs in terms of the area of law, price-point and geographical location. We also have a number of specialist firms who will deal with the specific issues surrounding Personal Injury, Immigration and Debt Management.

Member comments

“The service was even better than I expected. An advisor called me back so quickly and explained everything very clearly. I’ll certainly using this service again as I rate it very highly. It’s a great service” Quote from Case Study

“Law Express can help resolve a huge number of problems. From the benefits available I believe this to be the best value for money and I would certainly recommend the service to colleagues” Quote from Case Study

“I was pleasantly surprised that you were able to offer me personal advice, I have absolutely no complaints about your service.  I am pleased to say that my situation has been fully resolved as a result of the service provided by you.  This is a good benefit to have”. Quote from Case Study

“I have used your service for many years mainly for employment advice; your advisors are always very helpful.  I have found them to be charming and delightful on all occasions.

It’s a very good service which has helped me solve many problems and good to know they are there to help at the end of a phone”. Quote from a Case Study

“I felt I just had to call you to thank you for excellent service you offered me when I needed some family legal advice.  You went to so much trouble for me and I am very grateful, and although you were not able to help me directly your advisors went the extra mile in pointing me in the right direction to suit my circumstances, I would like to say a personal thanks to the people I spoke to me, I will be sending an email to my membership to let them know what an excellent service that you provide”. Quote from a Case Study

“I needed assistance on what to do with an employee and you helped us make a decision on what we needed to do.  I think it’s a very good service to have and I have used this on several occasions now”. Quote from a Case Study

“I wasn’t sure what to expect but I am very very pleased with the service. It was brilliant. I would strongly recommend the service. This service is top of my list.  I’ve used it twice now and am extremely happy with all of the advice I have received”. Quote from a Case Study

“The advisor was so kind to me and so understanding and listened to my problem and gave me the confidence I needed to forge ahead.  I have found in the past that dealing with the law can be worrying, but the advisor gave me the confidence I needed.  The advisor was far more understanding than I could have imagined, she’s really helped me, she’s so knowledgeable, I can’t speak highly enough about her. I’d like to send her flowers! I would tell everyone to use it. I’ve already told everyone at work about it. It’s absolutely brilliant”.  Quote from a Case Study

“I would recommend your service as it is immensely useful.  I am really pleased with this service.  It’s very important to me to be able to have easy access to free legal advice”. Quote from a Case Study

To view further information and case studies please click here