20 BHA members voted top hospitality employers at Caterer.Com Awards

Caterer.com Best Employers in Hospitality Awards 2014 winners announced

Some of the largest hospitality employers in the UK gathered at Lancaster London this week to attend the Caterer.com Best Employer in Hospitality Awards 2014.

The 17 category winners announced by TV personality Sue Perkins included Marston’s Inns & Taverns, YO! Sushi, The Rezidor Hotel Group, Accent Catering Services, Liverpool FC Hospitality & Events, Nadler Hotels, De Vere Venues and Peach Pub Company, whilst dynamic independent bar company Urban Leisure Group taking home the top prize of No1 Best Employer in Hospitality 2014.

“We have tried our hardest to develop an environment where each individual member of staff can flourish and this is just reward for everyone’s efforts,” said Operations Director Adrian Hartley of Urban Leisure Group

9,000 hospitality employees give their opinion

Now in their fourth successful year, Caterer.com’s Best Employers in Hospitality Awards are the only established, recognised and free to enter employer awards in the hospitality industry. The awards are judged solely on employee responses to an online engagement survey provided by engagement experts People Insight, which gauges how well employers support, develop and reward their people.

Hundreds of employers entered the awards and almost 9,000 employees completed the survey, with 60 employers gaining an engagement score high enough to allow them into the Top 60 Best Employers in Hospitality 2014. Each of these employers will receive a free engagement report from People Insight, detailing their results.

500 hospitality professionals, including teams from the shortlisted entries, attended the awards to celebrate the success of the best employers in the business. The awards were sponsored and supported by Part & Company, Careers in Hospitality at The Hospitality Show, The Vine King, Macarto Direct, HotCatUK, HR in hospitality and Peppersmith.

Recruitment specialists Part & Company sponsor the Independent Employer categories across all sectors at the awards. Simon Part, Managing Director commented on their involvement:

“This is our third year as sponsors at Caterer.com’s Best Employers in Hospitality Awards, supporting all the Independent Employer categories, across all sectors. We predominantly work with independent businesses and know that whilst they can offer the most fantastic careers, they are sometimes overlooked by candidates. For this reason, it’s really important to us to champion and recognise the Best Independent Employers in Hospitality and to acknowledge the great work they do through these prestigious awards. Congratulations to all the shortlisted and winning employers!”

Results show all hospitality sectors offer enjoyable and rewarding careers

People Insight provided the online employee engagement survey through which the awards were judged. Managing Director Tom Debenham said the results proved that the hospitality sector had revolutionised the way it treated its workforce.

“Everyone knows that the hospitality industry has unique pressures such as a young workforce, high staff turnover, awkward shift patterns and a pressurised atmosphere but the survey results show that the shortlisted employers are doing something tangible to make it a more attractive, rewarding and engaging career,” Tom explained.

“Indeed, we’ve found strong evidence to show that the hospitality sector is a great option if you want to develop your career, be recognised for your achievements, and enjoy your job at the same time.

All of these are key drivers of engagement; meaning employers need to focus on them to give them the best chance of retaining a loyal, productive workforce who go the extra mile in their day to day roles. Everyone on the shortlist has shown that the hospitality sector is on an upward curve.”

To see an infographic showing the full list of Caterer.com’s Best Employers in Hospitality 2014 winners click here

People Insight has spent more than 20 years measuring engagement and and leading businesses through action to deliver real organisation change. Working with some of the biggest companies in the UK, from Virgin Holidays and Marston’s through to London Stock Exchange Group and Cancer Research UK, People Insight has become synonymous with helping change staff culture for the better.

Why employee engagement matters

Employee engagement is so important to the UK’s recovery that the Government set up a taskforce – Engage for Success - to help motivate workforces up and down the land. It believes that Britain can churn out another £26bn of revenue if organisations make a commitment to better engaging their employees.

Neil Pattison, Sales Director of Caterer.com, commented on why it matters to be a best employer as the economy continues to improve:

“The best employers understand how much employee engagement matters and why. They are the ones who really consider their employees and work hard to develop and motivate them, and this is reflected in their customer satisfaction levels, employee retention and overall business success.

“But as the economy continues to improve, employers are finding it increasingly difficult to hold on to their top talent. At Caterer.com we are seeing clear evidence of this. Last month, jobseekers viewed 1.9 million Job details pages on Caterer.com (a 12% increase year on year), 10,500 new CVs were added to our searchable database and the site delivered an average of 22 applications per job. There are almost 15,000 jobs on the site today.

“These figures speak for themselves; hospitality candidates are on the move and they are looking for great employers to work for. To help employers in attracting the talent they want, Caterer.com provide insights and events throughout the year and our Best Employers in Hospitality Awards 2014 are a major part of this, alongside our quarterly Hospitality Employment Index reports, regular employer breakfast events and roundtables, our weekly Recruiter Blog and daily social media communications. Not to mention the support provided by our Account Managers to their clients in this regard.

“This fourth year of Caterer.com’s Best Employers in Hospitality Awards has been our biggest yet, with hundreds of employers and thousands of employees involved. Every single one of the employers in the shortlists, the Top 60 and of course the category winners should be extremely proud of their achievements. They now carry a badge of honour that sets them apart and lets candidates know they are a Best Employer in Hospitality.



Small Independent Pubs & Bars Employer Urban Leisure Group
Small Group Pubs & Bars Employer Whiting and Hammond
Medium Group Pubs & Bars Employer Peach Pub Company
Large Group Pubs & Bars Employer Marston's Inns & Taverns
Small Independent Food Service Provider Vacherin LTD.
Medium Independent Food Service Provider Accent Catering Services
Small Group Food Service Provider Liverpool FC Hospitality & Events Department
Small Independent Restaurant Employer Cantina Laredo
Small Group Restaurant Employer Pix Pintxos
Medium Group Restaurant Employer Corbin and King
Large Group Restaurant Employer YO! Sushi
Small Independent Hotel Employer Deer Park Country House Hotel
Medium Independent Hotel Employer The Grove Hotel
Small Group Hotel Employer (under 100 employees) Summit Hotels Ltd.
Small Group Hotel Employer (101-350 employees) Nadler Hotels
Medium Group Hotel Employer De Vere Venues
Large Group Hotel Employer The Rezidor Hotel Group
No1 Best Employer in Hospitality 2014 Urban Leisure Group



1 Urban Leisure Group
2 Summit Hotels Limited
3 Whiting and Hammond
4 Cantina Laredo
5 Nadler Hotels Limited
6 Pix Pintxos
7 CD Pub Co. Ltd.
8 Deer Park Country House Hotel
9 Saint Arnold Management Ltd
10 Casa Hotel Ltd
11 The Vermont Hotel
12 YO! Sushi
13 Accent Catering Services
14 Corbin and King
15 Garfunkel's Restaurants
16 Holiday Inn Express Burnley
17 Koh Thai Tapas
18 De Vere Venues
19 Home Grown Hotels
20 Holiday Inn London Camden Lock
21 The Ampersand Hotel
22 The Oxo Tower Restaurant, Bar & Brasserie
23 Liverpool FC Hospitality & Events Department
24 Hilton London Heathrow Airport Terminal 5
25 Roast Restaurants
26 Belmond Le Manoir aux Quat'Saisons
27 The Runnymede
28 The Breakfast Club
30 Leon Restaurants
31 One Aldwych
32 Wahaca
33 The Grove Hotel
34 Dishoom
35 Browns Hotel
36 Five Guys Burgers and Fries
37 Vacherin LTD
38 Peach Pub Company
39 Elizabeth Finn Homes
40 Salt Yard Group
41 The Rezidor Hotel Group
42 Marston's Inns & Taverns
43 The Cavendish London
44 Fare of London
45 H10 London Waterloo Hotel
46 Carnarvon Hotels Limited
47 The Arch London
48 Sam's Brasserie & Harrison's Restaurants
49 Mothership
50 Indigo Hotel
51 Leander Ventures Ltd
52 Barworks Ltd
53 Ceviche/Andina
54 Eds Easy Diner
55 Classic Lodges
56 Arora Hotels Ltd
57 QHotels
58 Oakman Inns & Restaurants ltd
59 ETM Group Ltd
60 Bill's Restaurants
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