BHA member – Rouse Partners gain national recognition for client satisfaction

AccountingWeb Practice Excellence Conference Nov 6th 2014

Picture (Left to right): Will Newton, (SAP Business One - Award sponsors), Leighton Bower (Partner/Head of Hospitality and Leisure, Rouse Partners), Neil Relph (Managing Partner, Rouse Partners), Stuart Eaglestone (Marketing Manager, Rouse Partners), John Stokdyk (Editor, AccountingWEB)

West of London based, Rouse Partners, has taken the top spot in a prestigious UK accounting award, the AccountingWEB Practice Excellence Programme 2014.

The Practice Excellence Programme is a national contest where customer satisfaction, service levels and innovation of accountancy firms across the UK is measured through a client survey and scrutinised by an expert judging panel.

BHA members Rouse, whose clients include restaurants, bars, pubs and franchisees, were named ‘Large practice of the year’, a category for firms with 8 or more Partners.

During the awards ceremony in central London Rouse’s Managing Partner, Neil Relph commented, “We always like to think that we go the extra mile to look after clients, but it is very pleasing to have this confirmed by this award. Our team are incredibly proud of this achievement and for clients it is a reassurance that we will strive to go beyond what is expected; to provide a memorable experience and play a part in their success.”

On Rouse’s entry the judges commented, “This firm’s enthusiastic vision and approach to reaching its goal of becoming the “pre-eminent, independent firm serving SMEs and individuals” in its region carried it through to the shortlist.” Judges particularly liked the face-to-face meetings with clients, which is “critical” in today’s world, according to judge Ric Payne.

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