Online Review Websites

The relentlessly fast growth of the online marketplace means that regulations have not kept up with new ways of doing business. The British Hospitality Association is concerned about the lack of transparency for the consumer and the potential for very large global digital firms to stifle hospitality businesses’ growth, over 90 per cent of which are SMEs. This includes the impact of online review sites on restaurants, hotels, attractions and other hospitality providers.
The BHA has publish a report comparing attitudes, views and perceptions of online review websites.

Leading Through Unprecedented Change and Uncertainty

Food Service Management Market Report 2017

The British Hospitality Association (BHA) has today, Thursday 16 November 2017, published this year’s annual report for the Food Service Management sector, ‘Leading Through Unprecedented Change and Uncertainty: Food Service Management Market Report 2017’.

Report of the Inquiry into Coastal Communities

The APPG for the Visitor Economy, for which The British Hospitality Association provides the secretariat, has published its Report on the inquiry into Coastal Communities

Labour migration in the hospitality sector

In association with KPMG, BHA have published a report which says that without future EU migration the hospitality sector faces a recruitment crisis, with upwards of 60,000 workers per year needed in addition to the ongoing recruitment of 200,000 workers required to replace churn and to power growth. The KPMG report says that hospitality and tourism will be affected by restrictions to EU migration more than any other sector.

UK Hospitality Industry - Productivity Report 

Following the economic downturn, labour productivity growth rates have been subdued across most major economies. However, over this period, the UK hospitality industry has returned the highest level of labour productivity growth of any industry – more than double the growth rate of the overall UK economy.

The Economic Contribution of the UK Hospitality Industry 

The hospitality industry is the 4th biggest employer in the UK, accounting for 3.2m jobs through direct employment in 2016, and a further 2.8m indirectly. The industry generated over £73bn of Gross Value Added directly to the UK economy, and a further £87bn indirectly.

Annual Report

The BHA takes a look at the challenges the hospitality and tourism industry has and is facing over the past year. The Annual Report celebrates what the industry has achieved over the past year, and indeed what the BHA has been able to do on behalf of the industry as a whole and for our members. It also outlines the activities we have planned moving forward.

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Nutrition Guide

This guide is intended to give good advice and practical tips to catering managers and chefs on how to provide healthy choices for customers and at the same time assist them in complying with their legal obligations.



Luxury Travel: How to attract Chinese and American tourists to London's luxury hotels

Think Tank report 2016

London’s luxury hoteliers must be proactive now in order to keep up with France and other European countries.

A ‘Think Tank’ report from the British Hospitality Association (BHA) has found that the UK lags behind European countries when it comes to attracting high-spending Chinese tourists to London’s luxury hotels.


The Industry Guide to Good Hygiene Practice: Catering Guide

The Industry Guide to Good Hygiene Practice: Catering Guide is the one-stop document detailing standards for compliance and best practice required for all catering businesses, and the go-to official guide for Food Enforcement Officers when inspecting businesses.

Officially recognised by the Food Standards Agency and Food Standards Scotland, this guide is a “must have” to help you ensure your business is compliant with regulations.

Printed Copy

£16 (+£3 P&P)

Online e-book
(Note: only accessible with an internet connection)

£10 +VAT

Download the App

£10 +VAT


Food Service Management Report 2016 

The British Hospitality Association’s latest report on Britain’s Food Service Management (FSM) sector shows that FSM businesses now recruit over 900,000 workers, nearly one third on the entire hospitality workforce.

The report outlines that the sector is enjoying continued growth, and expected to see the market continue to expand. The FSM sector remains dynamic with this report highlighting that change is a constant feature, and greater application of technology will continue unabated. The sector continues to lead in the area of responsible hospitality, in particular in promoting the health and wellbeing, increasing the choice of healthy options available to customers, and reducing levels of sugar, salt, fat and calories in meals. Similarly, businesses demonstrated strong leadership in adopting best practice in food safety, and supported BHA’s development of the new Industry Guide to Good Hygiene Practice: Catering 2016.

Hospitality & Tourism - Industry Priorities for Government

Hospitality & Tourism - Industry Priorities for Government

A thriving Britain relies on a successful hospitality and tourism industry. As prospects for other sectors are increasingly uncertain, the hospitality and tourism industry has never been more important to the ongoing success of the UK economy and society. This briefing lays out the top four industry priorities for Government

United Kingdom Brief

Wales Brief

Scotland Brief


Creating Coastal Powerhouses

We want the Government to deliver a comprehensive strategy to attract the investment which our coastal communities need to reach their full economic and social potential.

Statistically, people living on the coast are more likely to be poorly educated, unemployed and living in low-quality housing than those living in similar inland communities.

Through harnessing the potential of our coastal communities, it is possible to make our seaside towns destinations of choice for tourists and residents.

Click here to access our 7 Point Coastal Action Plan for Government.


The 2016 Report – Leading Through Complexity 

The report from the British Hospitality Association (BHA) in partnership with global search firm Heidrick & Struggles, captures the views of 41 hospitality and tourism chiefs* at Britain’s leading hospitality companies, who together employ some 850,000 people with £30 billion in sales.

Key findings show:

  • Confidence in the economy has decreased – recovery seen as fragile.
  • Industry feels politicians out of touch with one of UK's most significant engines of growth.
  • Three quarters (74%) of bosses say they will vote to remain in the EU.